Resources

Support

Resources

How do I get support during my trial?

Just contact support@deviceatlas.com.

How do I use the data in my own application?

We provide a range of APIs for use in your own applications, and these are available in My Account page to registered users.

I need property X, but I cannot find It

We are constantly improving DeviceAtlas and adding new properties, we are interested to hear what properties you need and how you would use them. You can send an e-mail if you wish to discuss this privately.

I get a PHP uncaught exception

Fatal error: Uncaught exception 'Mobi_Mtld_Da_Exception_InvalidPropertyException' with message 'The property "mobileDevice" is invalid for the User Agent:"Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_4; en-us) AppleWebKit/525.18 (KHTML, like Gecko) Version/3.1.2 Safari/525.20.1"' in /path/DA/Api.php:357 Stack trace: #0 /path/DA/Api.php(230): Mobi_Mtld_DA_Api::_getProperty(Array, 'Mozilla/5.0 (Ma...' 'mobileDevice' true) #1 /path/index.php(49): Mobi_Mtld_DA_Api::getPropertyAsBoolean(Array, 'Mozilla/5.0 (Ma...' 'mobileDevice' 
 

All our API's generate exceptions, your code should handle them. Refer to the specific documentation included with our API's to have a full list of the exceptions that might be generated.

My device is not recognized, it sends the User-Agent 'Mozilla/5.0 (Compatible; OpenWeb 5.6.1.3-03) Opera 8.54'

This is the OpenWeb proxy, not a real device. You should contact the network operator and ask them to white list your sites. You might find useful these two articles we published on mobiForge.com:

 

Please note that the practices suggested here are for XHTML only. If you serve any WML/WAP 1 pages you should not use the Cache-Control headers suggested in those articles. If you do not get whitelisted, you will receive this user-agent string and a generic HTTP request FROM ANY mobile device and will not be able to detect it.

I Have More Questions, who can I ask?

Customers can contact support at support@deviceatlas.com at any time.

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